Claims
• All claims for damages or shortages must be reported within three (3) days of receipt of the merchandise. If the merchandise is shipped via UPS and is damaged in transit, it is the buyer’s responsibility to file the appropriate shipping claim.

Returned Merchandise
• All returned merchandise must be inspected by an AZM Hardware sales representative before a Return Merchandise Authorization (RMA) is issued. All returns must be accompanied by a valid AZM return form. Merchandise returned to inventory must be in resalable condition and free of markings. Special orders are non-returnable.